Legal entity: SUDHOLZ MEDIA GROUP PTY LTD (ABN 36 637 180 342)
Trading as: Video Agency OS
Website: https://videoagencyos.com
Last updated: 12 September 2026
This Privacy Policy explains how SUDHOLZ MEDIA GROUP PTY LTD collects, holds, uses and discloses personal information in connection with Video Agency OS. It applies when you visit our website, make an enquiry, apply, book a call, purchase, attend an event or participate in our programs, communities, software-related services or other offerings.
Depending on how you interact with us, we may collect:
identity and contact details, such as your name, business name, email, phone number, location and billing address;
application, enquiry and booking information, including your goals, challenges, experience and business details;
transaction information, such as purchases, invoices, payment status and limited payment details supplied by our payment provider;
program and client information, including coaching notes, call recordings or transcripts, messages, submissions, KPI data, revenue or performance information and support history;
community and event information, including posts, attendance, photographs or recordings where notice or consent is provided;
marketing preferences and interactions with emails, advertisements and campaigns; and
technical and usage information, such as IP address, device, browser, pages visited, referral source, timestamps, cookies and similar identifiers.
We generally collect information directly from you, but may also receive it from your authorised representative, referral partner, payment provider, scheduling or meeting platform, advertising platform, analytics provider, publicly available business source or an integrated service you choose to connect.
We do not ordinarily need sensitive information. If you choose to disclose health, personal or other sensitive information during coaching or support, we will handle it only where reasonably necessary and with consent or another lawful basis. Please avoid providing sensitive information that is not relevant to the service.
We may use personal information to:
respond to enquiries, assess applications and book calls;
process purchases, administer accounts and collect payments;
deliver coaching, events, communities, digital materials, software-related access and support;
personalise guidance, track progress and improve our services;
record or transcribe calls where notified, create internal notes and maintain service records;
send operational communications and marketing where permitted, and manage preferences;
measure website and advertising performance, prevent fraud and maintain security;
create anonymised or aggregated insights;
prepare testimonials or case studies with permission; and
meet legal, taxation, accounting, dispute and enforcement obligations.
Our website may use essential, preference, analytics and advertising cookies or similar technologies. These help the website function, remember choices, understand usage, measure campaigns and deliver or assess advertising. This may include Meta advertising technology and other analytics or advertising providers. You can manage cookies through available consent controls and browser settings, although disabling essential technologies may affect functionality.
We may send marketing to people who opt in and, where legally permitted, to existing customers or people who enquire about our services. Marketing messages will provide a way to unsubscribe or opt out. We may still send necessary service, account, payment, safety or legal communications while you have an active relationship with us.
We may disclose information to employees, contractors and service providers who help us operate, including website hosting, cloud storage, CRM, email and messaging, scheduling, payment processing, accounting, videoconferencing, call recording or transcription, community, customer support, analytics, advertising, automation, artificial intelligence and professional advisory providers. We may also disclose information where authorised by you, required by law, necessary to protect rights or safety, or connected with a proposed business sale or restructure.
We do not sell personal information for money. Some advertising disclosures may be treated as a sale, sharing or targeted advertising under certain overseas privacy laws. Where applicable, you may request to opt out using our contact details or available privacy controls.
We may use artificial intelligence and automated tools to assist with transcription, summarisation, content organisation, support, analytics and service improvement. We take reasonable steps to limit information provided to these tools and use them under provider terms and access controls. We do not rely solely on automated processing to make a decision that produces a legal or similarly significant effect about you.
Some service providers may store or process information outside Australia, including in the United States and other countries where they or their subcontractors operate. Privacy protections in those countries may differ from Australian law. Where required, we take reasonable steps to use reputable providers, contractual protections and appropriate safeguards for cross-border disclosures.
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No system is completely secure. If an eligible data breach occurs, we will assess and respond to it in accordance with applicable notification requirements.
We retain personal information only for as long as reasonably needed for the purposes described above and to meet legal, accounting, taxation, contractual and dispute requirements. Client, transaction and core business records may commonly be retained for at least seven years after the relevant relationship or transaction. Marketing records are retained until they are no longer needed or you opt out, subject to suppression records required to honour that choice. We delete, de-identify or securely dispose of information when it is no longer required, where reasonably practicable.
You may request access to or correction of personal information we hold about you. Depending on your location, you may also have rights to request deletion, restriction, portability, objection, withdrawal of consent or an opt-out from certain advertising uses. These rights may be subject to legal exceptions and record-retention requirements. We may need to verify your identity before acting.
Send privacy questions, requests or complaints to support@videoagencyos.co. Please include enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied with our response and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner. People in other jurisdictions may contact their local privacy regulator where applicable.
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. Contact us if you believe a child has provided information, so we can assess and take appropriate action.
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, and we encourage you to review them.
We may update this policy by publishing a revised version and changing the last-updated date. If a change materially affects how we handle existing information, we will provide additional notice where required by law.
SUDHOLZ MEDIA GROUP PTY LTD (ABN 36 637 180 342) trading as Video Agency OS. Business address: 11/25 Foss Street, Palmyra WA 6157, Australia. Email: support@videoagencyos.co. Website: https://videoagencyos.com.