Legal entity: SUDHOLZ MEDIA GROUP PTY LTD (ABN 36 637 180 342)
Trading as: Video Agency OS
Website: https://videoagencyos.com
Governing law: Western Australia, Australia
Last updated: 12 September 2026
By accessing or using this website, you agree to these Terms and Conditions. If you purchase or enrol in a Video Agency OS product, program, event, subscription or service, your purchase is also governed by the applicable checkout terms, order form and signed client agreement. If those documents conflict with these website terms, the more specific signed or accepted purchase terms apply to that purchase, to the extent permitted by law.
Video Agency OS is operated by SUDHOLZ MEDIA GROUP PTY LTD. We provide business education, coaching, advisory services, communities, events, digital products, templates, tools and, where expressly purchased, specified implementation or software-related services for videographers and video agency owners.
The website and our paid offerings are intended for people aged 18 or older. Unless expressly agreed otherwise, our business programs are supplied for business and professional purposes. You confirm that information you provide is accurate and that you have authority to act for any business you enrol or represent.
You may use this website only for lawful purposes. You must not interfere with its operation or security, attempt unauthorised access, introduce malicious code, scrape or harvest information at scale, impersonate another person, use the website to infringe another person’s rights, or use our content to build or train a competing product, service or artificial intelligence system without our prior written consent.
We may change, suspend or remove website content or functionality at any time. We do not guarantee uninterrupted or error-free access.
Submitting an application or booking a call does not guarantee acceptance. We may accept or decline an application in our reasonable discretion. You are responsible for keeping account credentials confidential and for activity conducted through your account. Notify us promptly if you suspect unauthorised access.
Prices, currencies, payment schedules, inclusions and applicable taxes are stated at checkout, in an order form or in a client agreement. You authorise us and our payment providers to charge the selected payment method according to the agreed schedule. You must keep billing details current. Failed or overdue payments may result in suspended access, recovery costs where legally recoverable, and enforcement of the applicable agreement.
A payment plan may divide a fixed total purchase price into instalments and does not create a right to cancel the remaining instalments. Recurring subscriptions continue and renew according to the applicable checkout or agreement terms until validly cancelled. Purchases are non-refundable except where required by law or expressly provided in a written guarantee or applicable agreement. See our Cancellation and Refund Policy for further detail.
You are responsible for your attendance, implementation and business decisions. You must treat our team and community members respectfully, protect confidential information shared by others and avoid unlawful, abusive, discriminatory, threatening, deceptive or disruptive conduct. We may suspend or remove access for a material or repeated breach. Any payment consequences will be determined under the applicable agreement and law.
Coaching calls, meetings, workshops or events may be recorded or transcribed for delivery, quality, training and record-keeping purposes where notice or consent has been provided. Do not share another participant’s confidential information outside the relevant group. Any event-specific rules, travel requirements, venue terms, ticket transfer rules or release forms also apply.
All website content and materials supplied through Video Agency OS, including frameworks, playbooks, recordings, templates, systems, branding and training resources, are owned by or licensed to SUDHOLZ MEDIA GROUP PTY LTD unless stated otherwise. Subject to payment and compliance with the applicable terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use purchased materials internally in your own business.
You must not reproduce, publish, distribute, resell, sublicense, share login access, create derivative training products from, commercially exploit or make our materials available to third parties except with prior written permission or as permitted by law.
You retain ownership of material you provide to us. You grant us the rights reasonably necessary to host, process, review and use that material to deliver the services. We will not publish your name, likeness, testimonial, confidential business information or identifiable performance data as a case study without permission or another lawful basis.
Our website and services may integrate with third-party platforms, payment processors, CRM systems, community platforms, videoconferencing, transcription, artificial intelligence, advertising and other tools. Their separate terms and privacy practices may apply. We are not responsible for a third party’s independent acts, outages, changes or discontinuation, but this does not limit obligations that cannot lawfully be excluded.
We do not guarantee revenue, profit, leads, clients, business growth or any other result except to the limited extent expressly stated in a written guarantee. Our content is business education and is not legal, taxation, accounting, financial or investment advice. See our Earnings Disclaimer, Testimonials and Results Disclosure and Website Disclaimer.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified. To the maximum extent permitted by law, we exclude liability for indirect, special or consequential loss and for loss caused by your decisions, failure to implement, misuse of materials or a third-party service. Where our liability may lawfully be limited, our aggregate liability arising from a paid product or service is limited to the amount you paid for that product or service during the period giving rise to the claim.
To the extent permitted by law, you indemnify SUDHOLZ MEDIA GROUP PTY LTD against third-party claims, losses and reasonable costs arising from your unlawful use of the website or materials, your infringement of another person’s rights, or content you submit, except to the extent caused by our negligence, breach or unlawful conduct.
We may suspend or terminate website or account access where reasonably necessary to protect security, comply with law, address non-payment or respond to a material breach. Termination does not remove accrued rights or payment obligations. Provisions concerning intellectual property, confidentiality, payments, liability and disputes survive where their nature requires it.
Please first raise a dispute with support@videoagencyos.co and provide reasonable details. The parties will attempt to resolve it in good faith. If it remains unresolved, either party may propose mediation in Perth, Western Australia, including by video conference, before commencing court proceedings, except where urgent relief, debt recovery or a non-excludable right makes that inappropriate.
These website terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the courts with jurisdiction in Western Australia, subject to any mandatory rights or forum rules that apply in another jurisdiction.
We may update these terms by publishing a revised version and changing the last-updated date. Changes do not retrospectively alter a signed agreement unless that agreement lawfully permits the change. If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary without affecting the remaining provisions.
SUDHOLZ MEDIA GROUP PTY LTD (ABN 36 637 180 342) trading as Video Agency OS. Business address: 11/25 Foss Street, Palmyra WA 6157, Australia. Email: support@videoagencyos.co. Website: https://videoagencyos.com.